During the coverage of the aftermath of Hurricane Katrina, Macie Video Service logged its 2,000 client! That’s an increase of 1,000 in less than five years.  

Mark French came to us to repair his Ikegami HL-V59 after it was damaged by the wash from a black hawk helicopter while shooting in New Orleans. We were able to get him up and back in business in no time. We were blessed with an actual visit by Mark shortly after we received the parts needed for final repair.  

 Pix of Mark shooting Katrina's damage

With a doubling of our client base, you may be wondering how we keep up with the demand? First of all, we added two of  Sony’s best factory trained technicians to our staff, after their local service center shut down. Second, we concentrate only on the most popular higher-end products from High Definition broadcast, to prosumer models. By servicing a lot of the same models we gain efficiency, and can justify our investment in parts, which ultimately helps in reducing turnaround time. We have also nearly doubled our shop space, and have made major investments in equipment to help us service the new HD gear and technology.  

Our heartfelt thanks go out to those of you who have been loyal to us and keep referring clients to us.

We will continue to show our thanks by providing the best service possible to those of you who depend on us.  

Take care,
Roger